Terms And Conditions

Responsibilities

The hirer accepts that the vehicle of choice has been delivered to them in a good working condition. The hirer also understands and acknowledges that the vehicle is to be returned to Turbo Cars Rental L.L.C in the same condition once the period of rent is over (including all accessories).
Turbo Cars Rental L.L.C reserves the right to recall a vehicle at any time – if the hirer has violated any of the company’s terms and conditions.
Turbo Cars Rental L.L.C shall not be held accountable for any loss of goods.
Turbo Cars Rental L.L.C reserves the right to make modifications to its terms and conditions without prior notice to any parties Geographical Limits.

Geographical Limits

Vehicles taken on rent from Turbo Cars Rental L.L.C may only be driven within the geographical boundaries of the United Arab Emirates.

Mileage Allowance

Daily/ Weekly Rentals: 250km per day, weekly 1,750 km anything after shall be charged AED 0.50/KM.
Monthly Rentals: Monthly mileage allowance is 6000KM. Anything after shall be charged as AED 0.50/KM.
Fuel Policy

The vehicle is to be returned after the rental period with the same fuel level as when it was hired. Fuel charges may apply if the fuel level is significantly lower.

Damage

It is the hirer’s duty to ensure tires are kept properly inflated at all times.
It is the hirer’s duty to ensure the vehicle and its instruments are not damaged or tampered with.
It is the hirer’s duty to ensure a good standard of cleanliness is kept within the vehicle.
The hirer will be held accountable for any and all repair costs incurred during their rental period.
The hirer is not allowed to use a third-party repair service – this may result in a penalty for the hirer.
In the case of any damage or accident – the hirer is to call the Police (999) and Turbo Cars Rental LLC (+971 555585123).
The hirer must obtain a police report for any damage caused during their rental period.

Rental Period & Return Policy

Rental charges are on a 24-hour basis
A grace period of 2 hours is accepted on return date • Any delay more than 2 hours will result in excess charges of a complete day.
For pick-up service on return date the hirer must inform Turbo Cars Rental LLC at least 4 hours prior to the pick-up time.

Payments & Other Charges

Security Deposit

Security deposit of AED 1500 will be kept by Turbo Cars Rental LLC prior to hirer receiving the vehicle.
Security deposit rates may vary depending on the category of vehicle chosen for rent.
Deposit will be held for 20 calendar days after check-in date to accommodate for fines or Salik charges incurred by the hirer.

Toll fee (Salik)

AED 5 per crossing will be charged.
Rates of crossing are subject to change without prior warning.
5% tax rates will be applicable on Turbo Cars Rental LLC’s service charge.

Fines

All fines incurred during the rental period will be the responsibility of the hirer.
Hirer will be charged an AED 20 acknowledgment fee.
Fines of less than AED 200 will be charged a minimum of AED 20 service charge.
5% VAT charges will be applicable to the service charge.

Service/ Maintenance

All rental fees include periodical servicing fees • First servicing fee covered is at 1000KM.
After the first servicing, servicing will be required every 10,000KM or 6 months.
The hirer must notify Turbo Cars Rental LLC at least 2 days before the next servicing.
In the case of vehicle breakdown, Turbo Cars Rental LLC will provide a replacement car as soon as possible.
Vehicles that were not serviced at the allocated times and have experienced damage will be the responsibility of the hirer. The hirer will be charged with all repairing costs. The rental period will be extended to cover the time taken to repair the damages.
Hirer shall not allow any third party to repair the rented vehicle without written consent from Turbo Cars Rental LLC.
The hirer is liable to repair any and all tire punctures.
Damages to the tires due to puncture will be inspected upon by the inspection team and the hirer may be charged.
All vehicles should be serviced as per the service tag found on the windscreen of the car or the services alarm in the dashboard.
The hirer is to inform Turbo Cars Rental LLC of any mechanical damage or failure – the hirer will be responsible for any damage caused due to late reporting.
The rental office will communicate the method of which to go about servicing the vehicle – this is also applicable to small issues such as a flat tire.
The hirer will be liable for full costs of repair if the vehicle was damaged due to being operated with a flat tire Service or break-down related issues can be dealt with by calling +971 555585123.

Additional Driver

Hirer will be charged AED 150 for each additional driver.

Insurance

Any vehicle rented from Turbo Cars Rental is only insured for driving on paved roads within the UAE.
If hirer has not purchased a super CDW and the vehicle is in total loss, the hirer is liable to pay an additional charge of 20% of the purchase price of the vehicle if it is less than 12 months old OR 15% of the purchase price of the vehicle if it is more than 12 months old.
In case of any damage to the vehicle, a police report must be obtained by the hirer otherwise the hirer will be held accountable for all damage repair costs even if the hirer purchased super CDW.
Deductible amount charged where hirer is at fault or provided a police report under hit and run case: AED 1500 or zero in case of Super Collision Damage Waiver (SCDW) Purchased.
Windshields, Tires, Wheels, Tools and Wheel cap damage is not included in the insurance.

Legal Issues

Age

All hirers must be, at a minimum, 24 years of age.
80% insurance is covered for hirers between the ages 24 and 25.
Impounding

The hirer will be liable to pay Turbo Cars Rental LLC the impounding charges plus loss of rental charges in the case of the vehicle being impounded by authorities Parking.
The hirer is to make sure that the vehicle rented is always parked in a safe, secure location and that all doors are kept locked.
Hirer will be responsible for any damage caused to the vehicle • Hirer will be responsible for the loss of any keys.
The minimum charge for a lost key will be AED 1000 • Charges for lost keys may vary depending on the category of vehicle that is rented.
Any parking fines incurred by the hirer will be charged to the hirer plus will be subject to an administration fee.

Means of Payment

Payment can be made using the following instruments:
Credit Cards – credit cards commonly accepted at Turbo Cars Retnal are Mastercard and Visa.
Debit Cards – debit cards need to be associated with a bank account to be accepted.
Maestro Cards.
Visa Electron Cards.

Deposit

Deposit is a payment in addition to the full price needed to be paid for the rental.
The exact figure of the deposit required will be communicated to the hirer before finalization and will also be repeated in the confirmation emails.
The deposit is to allow Turbo Cars Retnal to receive security and protection of an authorization before the commencement of the rental period.
The deposit payment remains valid throughout the entire rental period.
The deposit is to be refunded back to the hirer within 20 calendar days of the vehicle being returned.
At the time of check-in, all payments must be cleared.

Other General Terms & Conditions

If the hirer is a tourist, and holds a driving license from a UAE approved country, the hirer must sign a contract that states: As soon as the hirer obtains residency in the UAE, they must change their license to a United Arab Emirates driving license, the hirer also agrees that it will be illegal to drive in the UAE with a driving license from abroad once residency is obtained.
Any accident or damage to the vehicle rented that occurs due to the driver being under the influence of alcohol or any narcotic drug will result in full liability being given to the hirer.
The hirer is to ensure that only drivers that have entered their name on to the contract are allowed to drive the vehicle.
The hirer is not permitted to tint the windows of the vehicle, or to add any stickers of their own to the vehicle. A fine of AED 500 will be imposed for such violations by Turbo Cars Rental LLC and the hirer will be fully liable for penalties imposed by the government.
All Turbo Cars Rental are NO SMOKING, AED 350 charge for smoking in any Turbo Cars Rental vehicles.
The hirer is to ensure that only drivers that have entered their name on to the contract are allowed to drive the vehicle.
5% VAT applied.